Frequently Asked Questions

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    F.A.Qs

    Frequently Asked Questions

    What kinds of services do you offer?

    Shetaban home is ready to give various refrigerated truck services per request. It includes carriers, single and double trucks, Isuzu trucks, and mini Isuzu trucks to transport freights inside and outside borders. We are also ready to issue the bill of lading for various destinations inside the country at the fairest price.

    What processes do you have in place to address customer dissatisfaction?

    You can call our central office directly at +98 021-88545236-7 or send us your message through the contact form on the contact us page. Our colleagues will get back to you as soon as possible.

    How do you calculate the cost for issuance of the bill of lading?

    According to the road maintenance and transportation organization, the amount charged for issuance of the bill of lading is 7% of the cost of transportation.

    How can you request a transportation service from us?

    You can call our central office directly at +98 021-88545236-7 or send us your message through the contact form on the contact us page. Soon, you will be able to register your order in the Shetaban portal or send your shipment details through our official website.

    How do you calculate the cost for insurance of transportation?

    Shetaban Shomal offers the fairest insurance cost amongst the rest of the market players. You will be notified of your insurance cost before issuing the bill of lading and actual transportation. Our colleagues will inform you about the full details.

    What is the cost for insurance of transportation at Shetaban?

    Shetaban Shomal offers the fairest insurance cost amongst the rest of the market players. You will be notified of your insurance cost before issuing the bill of lading and actual transportation. Our colleagues will inform you about the full details.

    What do you mean by a competent (cross-country) transportation company?

    Shetaban Shomal has been identified as a competent or cross-country company in the transportation category. According to the circular published by road maintenance and transportation organization, a competent company possesses at least 60 heavy-duty vehicles in its fleet. One of the advantages of this company is its ability to open offices to issue the bill of lading throughout the country after specific procedures in the said organization are done.

    Why should you trust us with your shipment transportation?

    The Shetaban Shomal Company is one of the best choices for your next shipment order. We are experienced in refrigerated truck shipment and offer a fair price in exchange for our services. Moreover, we have an online tracking system to ensure our quality service further.

    What is the most significant advantage of Shetaban compared to its competitors?

    Fair final price, exact timetables, equipped fleet, and professional drivers are some of the most outstanding features of Shetaban Shomal.

    What processes do you have in place in case of damage to the load?

    In such cases, prepare the existing documents and evidence and call the support unit for help.

    Do you have an equipped fleet to carry export shipments as well?

    Yes. At Shetaban Shomal, we will send our refrigerated fleet to neighboring countries. Also, we can serve customers in Europe through part of our trucks and carriers.

    What type of vehicle is available in Shetaban?

    According to the customer’s request, our fleet is ready to give tailored service in size, dimensions, and temperature (plus or minus zero temperature).

    What is your driver hiring terms?

    Drivers with various work experience and conditions have a chance to get hired at Shetaban. Taking the work experience into account, the carrier and Isuzu drivers will work on our fleet, and they will be eligible for various benefits provided by Shetaban Logistics.

    What are the benefits of working at Shetaban for drivers?

    Work insurance from day one- supplementary insurance- travel packages- merit pay-exclusive packages for the New Year –an exclusive intercity resort for Shetaban drivers.

    What are the benefits of collaboration with Shetaban for heavy-duty truck owners?

    Enjoying the benefit of carrying cargo to and from the destination
    Quick remuneration
    Exclusive refrigerated semi-trailers with the highest international standards

    Is Shetaban an intelligent transportation company?

    Yes. Shetaban has obtained electronic marketplace permission and is now considered a large-scale transportation company.
    Quick remuneration
    Exclusive refrigerated semi-trailers with the highest international standards